What to Ask When You Ask for References

May 28, 2015

custom home builder for your dream home. So which home builder in Sequim is right for you? One of the best ways to do your due diligence before you hire a builder is to ask for references. It’s smart advice, but then what? What questions can you specifically ask to ensure that building your custom home is as stress-free as possible? Here are a three simple questions that you can ask a builder’s previous customers. The answers will help you easily identify if a builder is the right fit.

How Well Did the Builder Communicate?

A builder that communicates often and well can eliminate most of the stress of designing and building a new home. When you speak with a home builder’s past customers, ask how satisfied they were with communication before, during, and after the completion of their home. Questions include:

Did the builder do what he said he was going to do, when he said he would do it?

Was the builder available and responsive to questions throughout the process?

Did the builder clearly communicate what to expect, and was the experience consistent with expectations?

Communication is always important, but if you’re managing the design and construction of your new home remotely then clear and frequent communication is essential. Can you view the progress of your home online at any time, even if you’re in a different time zone? Ask if your builder uses an online Project Management tool that enables you to keep the progress of your home at your fingertips.

Was Your Home Completed on Time?

Construction delays can be frustrating, but the good news is that they are usually avoidable if your home builder has a proven and efficient process. Estes Builders has been honored with the National Housing Quality Gold award, one of the industry’s most stringent standards for operational excellence. We honored to also have received the Avid Custom Builder Diamond Award, the highest customer satisfaction award for custom home builders.

Was Your Home Completed Within Budget?

How accurate was the builder’s initial estimate compared to actual cost of building the home? An experienced builder will be able to identify all of the costs associated with designing and building your home upfront with minimal variation. That means that you have a greater feeling of control over the entire design build process with fewer surprises. At Estes Builders we are consistently ranked in the top 5% of home builders nationwide for customer satisfaction by the top new home survey company in the country. What do customers have to say about building with Estes? Visit our testimonials page and watch interviews with our actual customers. Then contact us for a free Project Analysis. We can help you create an accurate budget and timeframe for the home you envision, complete an on-site analysis of your lot, and provide you with a list of references so you can complete your own due diligence. Request a Project Analysis now. Want to know more about how to effectively interview a home builder? Download our free report, “13 Tough Questions to Ask When Selecting a Builder.” Estes Builders is an award-winning design build firm that specializes in custom homes in Western Washington. We have earned more than 130 customer testimonials and a reputation as Western Washington’s most trusted custom home builder. We build custom homes in Sequim, Port Angeles, Port Townsend, Port Ludlow, Bainbridge Island, Kingston, Silverdale, Port Orchard and surrounding areas. Contact us for a FREE Project Analysis to discuss your project.]]>