Estes Builders has received another year of exceedingly positive Avid Survey ratings from homeowners, marking the third consecutive year of top rankings and reinforcing a strong track record of stellar customer service. Now in their 21st year, the Avid Awards recognize builders with the highest scores on the AvidCX New Home Move-In Experience Survey, taken within the first 90 days of homeownership.
In the 2023 surveys, Estes achieved a remarkable 94% average for custom homes, with 6 out of 7 clients rating 93.8% or better. That’s higher than our 2022 average of 91%.
Estes consistently outperforms the top 10% of on-your-lot builders, achieving above-average scores (a delta greater than 3) in several categories:
- Overall rating: +3.3
- Office staff helpful & courteous: +4.0
- Presented a wide selection: +3.3
- Sales associate is knowledgeable about the home building process: +4.3
- Would recommend to family & friends: +4.0
- Quality of home: +4.4
“We strive to build the high-quality homes to the unique needs of each customer—and to do so in a way where they feel taken care of, heard, and happy,” said Kevin Estes, Owner and Founder of Estes Builders. “To receive this feedback from our home buyers means so much to us and helps us know that we’re designing and building custom homes the right way.”
In the Avid surveys, several customers commented on their experience with Estes’ home building process, including:
“From day one until delivery, the Estes team was engaging, communicative, informative and frankly extremely pleasant to deal with. No controversial matters, just constructive resolution of various design and construction matters. The Estes team is remarkably professional and likely to be the best builder on the Olympic Peninsula.” —Brad & Natalie
“A personable and professional team. ” —Jerry & Lani
“The ‘Estes Experience’ was stellar. EVERY SINGLE Estes representative that I had interaction with demonstrated exceptional customer service and professionalism. … Estes CARES about their clients AND the end-product—your dream house. They are organized, responsive, honest. I cannot imagine having a better experience with anyone else. If I were to win the lottery, I would build houses for all my friends and family members with Estes—THAT is how much I have faith and confidence in their services. … Estes has worked hard to create and maintain their exemplary reputation; they worked with us as if we were family and continue to do so, after the fact, as we are in our initial one-year “settling in” period. Have we made our point yet? WE LOVE ESTES!” —John & Christie