Avid Ratings, the largest independent new home survey company in the country, has awarded Estes Builders the 2013 Avid® Custom Builder Diamond Award, the highest customer satisfaction award presented to custom builders in the United States.
“This is more comprehensive than most people realize,” Rick Gross said. “This survey is not a few simple questions. It evaluates builders in 56 key areas that influence a customer’s experience. Not just construction quality, but also important areas, such as price, satisfaction with design, finishing on time, thorough explanation of the building process, prompt and accurate answers to questions, and many more.”
Customer satisfaction is often underrated.
A little know fact in home building is that the most common cause of customer dissatisfaction is not poor construction quality. Yet that’s how most people evaluate builders. In reality, most dissatisfaction stems from cost overruns and extras, the builder not listening, the builder not responding to calls, poor scheduling, and general disorganization.
“Our industry has earned a terrible reputation for cost overruns,” Larry Loucks, custom home advisor with Estes Builders, said. “Extras and blown budgets are the biggest cause of a bad home building experience which happen all too often. It sounds simple yet is very hard to manage. It takes tremendous planning, expertise, and work to eliminate cost overruns. We have created a method
to remove the financial risk to our clients by having a clear, accurate and guaranteed price.”
A pleasant custom home building experience starts long before construction begins. Most of Estes Builders’ success in customer satisfaction
can be directly traced to how they design and plan with their clients early on. They strive to provide a clear road map and to lay the groundwork for a smooth building experience.
“We don’t rest on our laurels.”
“Being number one in the country is difficult,’ Kevin Estes said. “It is special. How many times in a lifetime do you get to say we are the highest rated company? It takes a real commitment by everyone at the company to have the best customer service experience in the United States. I am tremendously proud of the service attitude and professionalism of our entire team.”
“We don’t rest on our laurels. We were ranked second in the nation in 2004 and we constantly have ranked among the top five percent in the nation. We continue to learn and improve every day,” Estes said.
Estes Builders is an award-winning design build firm that specializes in custom homes in Western Washington. We have earned more than 130 customer testimonials and a reputation as Western Washington’s most trusted custom home builder. We build custom homes in Sequim, Port Angeles, Port Townsend, Port Ludlow, Bainbridge Island, Kingston, Silverdale, Port Orchard and surrounding areas. Contact us for a FREE Project Analysis to discuss your project.