Ranked Highest in Customer Service – Estes Builders

Posted on May 3, 2013 by Kevin Estes

Avid Ratings, the largest independent new home survey company in the country, has awarded Estes Builders the 2013 Avid® Custom Builder Diamond Award, the highest customer satisfaction award presented to custom builders in the United States.

“This is more comprehensive than most people realize,” Rick Gross said. “This survey is not a few simple questions. It evaluates builders in 56 key areas that influence a customer’s experience. Not just construction quality, but also important areas, such as price, satisfaction with design, finishing on time, thorough explanation of the building process, prompt and accurate answers to questions, and many more.”

Customer satisfaction is often underrated.

A little know fact in home building is that the most common cause of customer dissatisfaction is not poor construction quality. Yet that’s how most people evaluate builders. In reality, most dissatisfaction stems from cost overruns and extras, the builder not listening, the builder not responding to calls, poor scheduling, and general disorganization.

“Our industry has earned a terrible reputation for cost overruns,” Larry Loucks, custom home advisor with Estes Builders, said. “Extras and blown budgets are the biggest cause of a bad home building experience which happen all too often. It sounds simple yet is very hard to manage. It takes tremendous planning, expertise, and work to eliminate cost overruns. We have created a method to remove the financial risk to our clients by having a clear, accurate and guaranteed price.”

A pleasant custom home building experience starts long before construction begins. Most of Estes Builders’ success in customer satisfaction can be directly traced to how they design and plan with their clients early on. They strive to provide a clear road map and to lay the groundwork for a smooth building experience.

“We don’t rest on our laurels.”

“Being number one in the country is difficult,’ Kevin Estes said. “It is special. How many times in a lifetime do you get to say we are the highest rated company? It takes a real commitment by everyone at the company to have the best customer service experience in the United States. I am tremendously proud of the service attitude and professionalism of our entire team.”

“We don’t rest on our laurels. We were ranked second in the nation in 2004 and we constantly have ranked among the top five percent in the nation. We continue to learn and improve every day,” Estes said.

How much does it cost? How do I get my ideal home plan? How will it fit my land? Where do I start?

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Estes Builders is an award-winning design build firm that specializes in custom homes in Western Washington. We have earned more than 130 customer testimonials and a reputation as Western Washington’s most trusted custom home builder. We build custom homes in Sequim, Port Angeles, Port Townsend, Port Ludlow, Bainbridge Island, Kingston, Silverdale, Port Orchard and surrounding areas. Contact us for a FREE Project Analysis to discuss your project.

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The design has turned out to fit our lifestyle just right.


The plans were drawn better in one week than another designer/builder did in two months.


From the start of this process to the completion, it has been fun.


Our sketches and ideas were translated into a viable floor plan, and adapted perfectly to the slope of the lot


Your in-house design team made it a snap with their knowledge and expertise


Estes took care of things that we didn't even think of.


We have a “showplace” home delivered on budget and on time. We could not have asked for more.


Honesty, integrity and genuine interest to listen.


Our home was completed on time with no surprises.


Each of our concerns was yours too. Once again Thank You for this endless consideration


My mother in Ohio loves checking up on our home via the website! What a good idea!


We have a "showplace" home delivered on budget and on time. We could not have asked for more.


Exceptional choice, quality, delivery, service and value describe our experience with Estes Builders


Our Locations



Serving: Port Angeles, Port Townsend, Port Ludlow

259003 Hwy 101
Sequim, WA 98382




Serving: Bainbridge Isl., Kingston, Silverdale, Port Orchard & Gig Harbor

19255 Powder Hill Place - Suite 100
Poulsbo, WA 98370