The role of communication in the custom home building process

June 26, 2013

CommunicationAsk anybody why they want a custom home, and they’ll likely reply: “Because I want a home that’s built just for me.” That’s obviously the biggest attraction of a custom home — it’s a space designed specifically for your life and your property. There’s no other home in the world like it, just as there’s no other person in the world like you. Unfortunately, for many people who take part in the adventure of custom home construction, the end result doesn’t always feel like a reflection of themselves. Instead, it feels as if their hopes, dreams, and desires for a custom home were quietly watered down or edited out of the plan until, in the end, they’re left with the builder’s dream home, not theirs. Why? Because a lot of custom home builders just don’t listen.

Communication is key.

In any successful relationship, communication is key, and that includes the buyer / builder relationship. Keeping that line of communication open between the home buyer and the home builder throughout the entire design and construction process is absolutely crucial to a successful project. Without a reliable and easy system in place for staying in contact, a home builder is not really taking the word “custom” seriously. Your input is needed throughout the entire process to truly design and build a home just for you. Of course, that’s not to say you want to get bogged down by the details either. A lot goes into the home building process that is best left to the home builder. But wouldn’t it be nice to always know what’s going on behind the scenes, so you can step in and make your voice heard when it really matters?

Don’t get left in the dark.

At Estes Builders, we take communication very seriously. We assign everyone of our clients one point of contact from the beginning of their project all the way to the end. That way you always have a person to call or email with questions, concerns, and suggestions. You’ll never get the runaround from us. Plus, all our clients are given 24/7 access to our cloud-based system, so you can easily track our progress, post questions and comments, and keep a record of our responses. Building a custom home is a big investment and should always be carried out in the full light of day, literally and metaphorically speaking. It’s your home — you should never, ever be left out of the loop. If you would like to work with a custom home builder in Western Washington that takes communication seriously, let’s talk. We’ll be listening. [action] Estes Builders is an award-winning design build firm that specializes in custom homes in Western Washington. We have earned more than 130 customer testimonials and a reputation as Western Washington’s most trusted custom home builder. We build custom homes in Sequim, Port Angeles, Port Townsend, Port Ludlow, Bainbridge Island, Kingston, Silverdale, Port Orchard and surrounding areas. Contact us for a FREE Project Analysis to discuss your project.]]>

CATEGORY: Customer Service